Pascal Group Inc.

Pascal Privacy Policy

Effective May 18, 2026Version v2026-05-18Last updated May 18, 2026

Effective date: May 18, 2026 Version: v2026-05-18 Last updated: May 18, 2026

Pascal Group Inc. ("Pascal," "we," "us," or "our") provides the Pascal platform that lets homeowners manage their home, request services, store records, and receive service communications, summaries, and reports, including content generated or assisted by artificial intelligence where used (the "Platform"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights you have.

1. Scope

This policy applies to the Platform, including the website at www.pascal.app, the Pascal mobile applications, and related services. It does not apply to third-party services you reach from the Platform, which have their own privacy policies. Where a Pascal-affiliated service operator, including Pascal Home Services, Inc., processes your personal data to deliver a service you have requested or subscribed to, that operator acts as a separate controller for that processing and that operator's privacy practices also apply. For membership-covered work, Pascal Home Services may share limited job information with Pascal Home Services Personnel and Partner Contractors so they can perform and document the work.

2. Information we collect

2.1 Information you provide

Account information. Name, email, phone number, postal address, password (hashed), and authentication identifiers.
Property information. The address, characteristics, equipment, and history of the homes you manage on the Platform.
Service-request information. Descriptions of issues, scope, scheduling preferences, accessibility notes, photos, video, and audio you attach where that feature is available.
Vault content. Insurance policies, warranties, manuals, receipts, inspection reports, and other documents you upload.
Communications. Messages you exchange with Pascal, Pascal Home Services, Service Operators, Partner Contractors, and others through the Platform.
Payment information. Card details are tokenized and stored by our payment processor; Pascal stores a payment method reference and limited descriptors (brand, last four digits, expiry month/year).
SMS consent. Your opt-in to receive text messages and the channel through which you opted in (web form, in-app, or verbal). Originator opt-in data is not shared with third parties (see Section 6).
Service Records. Photos, video, written notes, measurements, equipment serial numbers, diagnostics, reports, support communications, quality-control records, technician-performance records, and call or audio recordings where legally noticed and consented, created by Pascal, Pascal Home Services, Service Operators, Pascal Home Services Personnel, Partner Contractors, inspectors, or support personnel while providing or supporting services.

2.2 Information collected automatically

Device and app data. Device model, operating system version, app version, language, time zone, mobile network operator (where available), unique device identifiers.
Log and usage data. IP address, log timestamps, pages and screens viewed, features used, referring URLs, search queries inside the app, crash reports.
Approximate location. Derived from IP address or from your service address when needed for scheduling and dispatch.
Cookies and similar technologies. See the Cookie Policy at https://www.pascal.app/cookies.

2.3 Information from third parties

Identity providers. If you sign in with Google or Apple, we receive your name and email and the basic profile fields you authorize.
Service providers. Pascal Home Services, Service Operators, and Partner Contractors may share status updates, photos taken at your property, and reports they produce.
Payments. Our payment processor shares transaction status, dispute, and risk signals.

2.4 Device permissions on mobile

Camera. Accessed only when you choose to take a photo or video of an issue at your property.
Microphone. Accessed only where the app offers an audio, video-with-sound, or voice feature and you choose to use it. Customer-service calls and in-home audio recording require notice and consent where required by law.
Photo library. Accessed only when you choose to attach existing media to a work request or vault item.
Notifications. Accessed if you allow push notifications for service status, scheduling, and storm alerts.
Location (foreground). Accessed if you allow it, to detect your service address or to track a technician's arrival relative to your home.
Location (background). Pascal does not use background location for homeowner accounts. Pascal Home Services dispatch may use background location for technician accounts under a separate notice.

3. How we use information

We use personal information to:

create and manage your account and verify your identity;
provide, maintain, and improve the Platform, including tools that help Pascal create service communications, summaries, and reports;
coordinate the services you request or subscribe to, including sharing necessary information with Pascal Home Services, Service Operators, Pascal Home Services Personnel, and Partner Contractors who perform or support the work;
send transactional communications (account, security, scheduling, billing, service status) and, with your consent, marketing communications;
send SMS notifications where you have opted in (see Section 6);
detect, prevent, and investigate fraud, abuse, and security incidents;
comply with legal obligations, respond to lawful requests, and enforce our Terms;
with your consent or as otherwise permitted by law, develop new products and personalize your experience.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising as defined by U.S. state privacy laws.

4. Legal bases (EEA/UK)

Where the GDPR or UK GDPR applies, we rely on the following legal bases: performance of a contract (to deliver the Platform and services you request), legitimate interests (to operate, secure, and improve the Platform), legal obligation (tax, fraud prevention, regulatory), and consent (for marketing communications and certain cookies).

Recipient	Purpose	Examples
Pascal-affiliated service operators, including Pascal Home Services, Inc.	To deliver memberships and services you subscribed to or requested. They are independent controllers for the services they provide.	Membership service delivery, dispatch, on-site work.
Pascal Home Services Personnel and Partner Contractors	To perform, document, warrant, and support the services you requested or subscribed to. We share only the information required for the job (your name, address, contact info, issue description, photos, scheduling, relevant property details).	HVAC, roofing, plumbing, pest, restoration partners, inspectors.
Payment processors	To process payments, prevent fraud, and handle disputes.	Payment and fraud-prevention providers.
Communications providers	To deliver messages, calls, push notifications, and emails.	Email, SMS, voice, phone, and push-notification providers.
Hosting and infrastructure providers	To host, store, secure, and back up data.	Cloud hosting, database, storage, networking, and security providers.
AI-assisted processing providers	To help Pascal create service communications, summaries, reports, and similar homeowner-facing content. We do not authorize these providers to use your data to train general-purpose AI models.	Processing, transcription, summarization, and document-processing providers.
Mapping providers	To display maps, routes, and addresses.	Map, geocoding, routing, and address-validation providers.
Analytics and crash-reporting providers	To monitor performance, reliability, and product usage.	Analytics, logging, observability, and error-monitoring providers.
Professional advisors	Lawyers, auditors, accountants under confidentiality obligations.
Authorities	Where required to comply with law, respond to a lawful request, or protect rights or safety.
In a business transaction	If Pascal is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred subject to confidentiality.

Originator opt-in data and consent for SMS. Pascal does not share with any third party the information that demonstrates your opt-in to SMS communications, including the source of your opt-in. This data is used only to operate the SMS program and to demonstrate compliance.

6. SMS communications

If you opt in (on the website, in the app, or verbally during a phone call), Pascal sends booking reminders, dispatch updates, service status messages, support follow-ups, and similar transactional content. Message and data rates may apply. Frequency varies, typically 0–10 messages per service request. You can opt out at any time by replying STOP, by adjusting your account settings, or by asking Pascal support. You can request help by replying HELP. The full SMS terms are at https://www.pascal.app/sms-consent.

7. Retention

We retain personal information for as long as your account is active and for the time required to provide the Platform, comply with legal and tax obligations (typically up to seven years for financial records), enforce our agreements, and resolve disputes. User Content is deleted or de-identified when it is no longer needed and no longer subject to a valid retention reason. Service Records may be retained where reasonably needed for service history, warranty, quality control, safety, insurance documentation, dispute handling, fraud prevention, legal compliance, or active service obligations. Service Operators and Partner Contractors may retain copies of records they produced, such as inspection reports, invoices, warranty records, and license-compliance records, for their own compliance purposes.

8. Security

We use administrative, technical, and physical safeguards including TLS encryption in transit, encryption at rest where supported by our storage providers, role-based access controls, audit logging, single sign-on for employee access, and routine security reviews. No system is perfectly secure; if we become aware of a security incident affecting your personal information we will notify you as required by law.

9. Your rights

Depending on where you live, you may have rights to access, correct, delete, port, or restrict the processing of your personal information, to object to certain processing, to opt out of certain disclosures, and to withdraw consent. To exercise these rights, contact privacy@pascal.app or use the in-app tools (Account > Privacy). We will respond within the time required by applicable law. We may need to verify your identity before fulfilling certain requests. You also have the right to lodge a complaint with a data protection authority.

Children. The Platform is not directed to children under 13 (or under 16 in the EEA/UK), and we do not knowingly collect personal information from children. If you believe a child has provided information, contact privacy@pascal.app.

10. Account deletion

You can delete your Pascal account from the mobile app under Account > Delete Account or from https://www.pascal.app/delete-account. Your account is scheduled for permanent deletion 30 days after the request to allow you to change your mind. We will delete or de-identify User Content and personal information that is no longer needed. We may retain a minimum subset of information and Service Records beyond this period where required or reasonably needed for fraud prevention, tax, accounting, warranty, safety, insurance documentation, dispute handling, ongoing service obligations to a household member, active subscriptions or open quotes, or legal compliance.

11. International transfers

We may transfer personal data to, and process it in, countries other than your country of residence. Where required, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum.

12. Region-specific disclosures

12.1 California (CCPA/CPRA)

We collect the categories of personal information listed in Section 2. We use them for the business purposes in Section 3 and we disclose them to the categories of recipients in Section 5. We do not sell or share personal information for cross-context behavioral advertising. California residents may request to know, correct, delete, and limit the use of sensitive personal information by contacting privacy@pascal.app or by submitting a request at https://www.pascal.app/privacy/california.

12.2 Other U.S. states

Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Tennessee, Delaware, New Jersey, New Hampshire, Minnesota, Maryland, Indiana, Kentucky, Rhode Island, and other states with comprehensive privacy laws may have similar rights and may exercise them by contacting privacy@pascal.app.

12.3 EEA, UK, and Switzerland

The data controller is Pascal Group Inc. You may contact our data protection contact at privacy@pascal.app. You have the rights described in Section 9 and the right to lodge a complaint with your local data protection authority.

13. Changes to this policy

We may update this policy. Material changes will be communicated by email or in-app notice and will become effective on the date stated in the notice. The "Effective date" at the top reflects the most recent version.

14. Contact

Pascal Group Inc. c/o Stable, 2261 Market Street STE 85947 San Francisco, CA 94114 privacy@pascal.app support@pascal.app (628) 800-0845